Pour Regular Privacy Policy

Last updated: September 26, 2026

Pour Regular ("Pour Regular," "we," "us," or "our") provides membership, loyalty, rewards, event, access, and customer-account software for hospitality businesses and their customers.

This Privacy Policy explains the information we collect, how we use it, when we share it, and the choices available to users of the Pour Regular platform and branded member applications, including the 720 Lounge member app.

Information We Collect

Depending on how you use the service, we may collect the following information:

Contact and account information

Name
Email address
Phone number
Date of birth, when provided
Customer or member identifiers
Account login information and authentication data

Membership and loyalty information

Membership plan and status
Membership number
Membership history
Loyalty participation and progress
Rewards issued, available, redeemed, or expired
Reward-redemption history
Event participation or eligibility

Access information

Member access status
Access codes assigned by the hospitality business

Access codes may be displayed in the member application when enabled by the business. Pour Regular does not directly control or operate the physical lock system unless explicitly stated by the participating business.

Payment-related information

Pour Regular may store identifiers and status information related to billing, such as Stripe customer IDs, subscription IDs, membership billing status, and payment status.

Full payment-card numbers and card-security codes are processed by Stripe or another authorized payment processor and are not stored by Pour Regular.

Support communications

If you contact us for support, we may collect your name, email address, and information you provide about your account or issue.

Technical information

Our systems may process technical information necessary to operate and secure the service, such as IP addresses, authentication records, request logs, and security-related information.

If push-notification functionality is enabled in a future or current version of a participating app, a device push token may be stored for the purpose of delivering notifications.

How We Use Information

We use information to:

Create and maintain customer and member accounts
Authenticate users and secure access to the service
Display membership status and benefits
Issue, track, and redeem rewards
Operate loyalty programs
Display events, menus, messages, and other venue information
Provide member access information where enabled
Support billing and membership administration
Provide customer support
Prevent fraud, abuse, and unauthorized access
Diagnose technical problems and maintain system reliability
Comply with legal, accounting, regulatory, and security obligations

We do not sell personal information.

We do not use member information for third-party behavioral advertising.

Hospitality Businesses Using Pour Regular

Pour Regular is a multi-tenant platform used by independent hospitality businesses.

A participating business may use Pour Regular to manage its own customers, memberships, rewards, and related records. That business may have its own privacy obligations and policies regarding how it uses customer information.

Pour Regular uses technical safeguards designed to keep one business's customer data separate from another business's data.

Service Providers

We may share information with service providers that help us operate the platform, but only as reasonably necessary to provide the service.

These providers may include:

Stripe

Stripe may process payment information, customer contact information, subscription information, and transaction-related data for membership billing and payment processing.

Pour Regular does not store full payment-card numbers or card-security codes.

Hosting and infrastructure providers

Service providers may host the website, application backend, database, backups, or other infrastructure needed to operate Pour Regular.

We require service providers to handle information in accordance with their contractual and legal obligations.

Legal Disclosures

We may disclose information when reasonably necessary to:

Comply with applicable law, regulation, subpoena, court order, or other legal process
Protect the rights, property, or safety of Pour Regular, participating businesses, users, or others
Investigate fraud, security incidents, or misuse of the service
Enforce applicable agreements or policies

Data Security

We use administrative and technical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

These measures include authentication controls, tenant-level data separation, encrypted network communications, and restricted access to production systems.

No electronic system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide and operate the service
Maintain customer and membership records
Fulfill contractual obligations
Maintain accounting and transaction records
Prevent fraud and security abuse
Meet legal and regulatory requirements

Some records may need to be retained after an app account is deleted where retention is required for accounting, payment, fraud-prevention, contractual, or legal purposes.

Where appropriate, identifying information may be removed or anonymized while records that must be retained are preserved.

Account Deletion

Users of apps that support account creation can initiate account deletion from within the app.

For the 720 Lounge app, the Delete Account option is available in the Account section under Account Settings.

When an app account is deleted:

The user's app authentication access is disabled
Push tokens associated with the account are deactivated
Personal information that is not required to be retained is deleted or anonymized
Access-code information associated with the app account is removed
Certain transaction, membership, redemption, billing, or accounting records may be retained where necessary for legitimate business or legal purposes

Deleting a Pour Regular app account does not necessarily cancel a separate real-world membership or billing relationship with a participating hospitality business. Membership cancellation may need to be handled separately with the business.

Apple requires account-creation apps to allow users to initiate deletion of the account and associated data that is not legally required to be retained. Apple Developer

Your Choices

You may:

Update certain account information through the app or participating business
Request help with account information
Initiate deletion of your app account where supported
Contact us regarding privacy questions or requests

For privacy-related requests, contact: [email protected]

For technical support, contact: [email protected] or visit pourregular.com/support

Children's Privacy

Pour Regular services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Individual hospitality businesses may impose higher age requirements for access to their physical venue or membership program.

Changes to This Policy

We may update this Privacy Policy as Pour Regular evolves or legal requirements change.

When material changes are made, we will update the "Last updated" date and may provide additional notice where appropriate.

Contact Us

For privacy questions or requests: [email protected]

For technical support: [email protected]

Pour Regular
United States